Singapore’s internet providers fined for causing service disruptions
Two telecommunications companies of Singapore were fined for causing Internet service disruptions during the country’s circuit breaker period which affected many Singaporeans working from home or attending home-based learning.
Singapore (VNA) – Two
telecommunications companies of Singapore were fined for causing Internet
service disruptions during the country’s circuit breaker period which affected
many Singaporeans working from home or attending home-based learning.
Announcing in a release on September 6, the Infocomm Media Development Authority (IMDA) at the Ministry of Communications and Information said that StarHub was fined 210,000 SGD (about 153,836 USD) for broadband service disruptions in April, and M1 given a penalty of 400,000 SGD for similar disruptions the next month.
The authority said the telcos had contravened the 2016 Code of Practice for Telecommunication Service Resilience.
Some 250,000 subscribers were affected by the StarHub incident, which could have been prevented if StarHub had better supervised its staff, said the IMDA.
Meanwhile, M1 was hit with a heftier fine as it took 23 hours to fix the problem.
IMDA's deputy chief executive Aileen Chia said the authority takes a serious view of any service disruption to public telecoms services, particularly during the circuit breaker period when most people were working and studying from home.
The agency will continue to work with operators to strengthen network resilience and improve customer communications, she pledged./.
Announcing in a release on September 6, the Infocomm Media Development Authority (IMDA) at the Ministry of Communications and Information said that StarHub was fined 210,000 SGD (about 153,836 USD) for broadband service disruptions in April, and M1 given a penalty of 400,000 SGD for similar disruptions the next month.
The authority said the telcos had contravened the 2016 Code of Practice for Telecommunication Service Resilience.
Some 250,000 subscribers were affected by the StarHub incident, which could have been prevented if StarHub had better supervised its staff, said the IMDA.
Meanwhile, M1 was hit with a heftier fine as it took 23 hours to fix the problem.
IMDA's deputy chief executive Aileen Chia said the authority takes a serious view of any service disruption to public telecoms services, particularly during the circuit breaker period when most people were working and studying from home.
The agency will continue to work with operators to strengthen network resilience and improve customer communications, she pledged./.
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