Binh Duong (VNA) – The southern province of Binh Duong has taken the lead nationwide in online public service adoption, with a rate of up to 80.29%, heard a meeting on April 1.
The province recorded a 44% rate for fully online public services and 36.29% for partially online services.
Secretary of the provincial Party Committee Nguyen Van Loi emphasised the role of digital governance in administrative management, highlighting plans to enhance digital transformation through IT projects and training policies. These initiatives aim to strengthen staff capacity and support digital community organisations for a concerted and efficient transition.
Binh Duong is also developing a coordination framework between the provincial Public Administration Service Centre and such centres at the commune level to streamline administrative services. Loi reaffirmed the province’s commitment to improving public and business satisfaction and advancing administrative reforms.
Truong Cong Huy, deputy director of the centre, noted that the fully online service rate remains low due to recent organisational restructuring in March, which led to updates in administrative procedures. The province is integrating these changes into the national administrative database and aims to raise the rate to at least 70% in 2025, with a 10% annual increase thereafter.
Currently, Binh Duong has digitised 89.29% of electronic document processing and 82.36% of administrative procedure records. In 2025, it aims for full digitalisation of all administrative records. Efforts are also underway to promote online public service usage through media, social networks, and administrative agencies./.
