Hanoi (VNA) - The Ministry of Agriculture and Environment aims to provide 100% of eligible administrative procedures as fully online public services and issue all administrative procedure results electronically by 2027.
The goals are part of the ministry’s administrative reform plan for 2026-2030, which seeks to build a modern, streamlined and effective administration centred on serving people and businesses.
During 2026-2027, the ministry also targets 95% satisfaction among people and businesses using online public services. It will promote digital infrastructure and sectoral databases, ensuring secure, unified, and interoperable data systems.
From “passive” to “proactive” service delivery
The ministry will renew the processing of administrative procedures and the provision of public services, shifting from a “passive” to a “proactive” service-oriented approach centred on people and businesses. Procedures will increasingly be based on data rather than administrative boundaries, helping make services more accessible.
It will regularly review and update administrative procedures, improve internal and electronic processes, and strengthen the single-window and interconnected single-window mechanisms.
The ministry will also step up efforts to simplify administrative procedures. Unnecessary documents will be removed, while application forms and certified papers will be simplified. Repetitive information will be minimised through national and specialised databases.
The approach is expected to reduce the need for people and businesses to repeatedly provide information already held by State agencies, while cutting compliance costs and processing times.
A key task for 2026-2030 is to digitalise and update data on administrative dossiers and processing results. Regulations on the single-window mechanisms will also be reviewed to improve transparency and optimise procedures.
Data as foundation for reform
Administrative reform will be closely linked to the development of digital government. The ministry plans to build secure, unified digital infrastructure, platforms, and sectoral databases, while promoting data connectivity and sharing across sectors and with the National Data Centre.
Data digitalisation will provide a basis for simplifying procedures, particularly in land management. The ministry will complete the measurement, inventory, digitalisation, and cleansing of land data nationwide and connect it with other national databases.
For 2028-2030, the ministry targets 90% reuse of digitalised information and data in administrative procedures and public services, while online payments through the National Public Service Portal are expected to reach 80%.
All units under the ministry are expected to achieve Level 4 data governance maturity, while agencies and units are to provide standardised open data. Public satisfaction under the Satisfaction Index of Public Administration Services (SIPAS) is targeted at at least 95%.
Linking reform with decentralisation
The plan also calls for stronger decentralisation and delegation of authority in administrative procedures, together with appropriate resource allocation and greater accountability.
Procedures close to local communities and people will be assigned to suitable administrative levels, reducing the workload of central agencies, cutting unnecessary administrative layers, and shortening processing times.
It will also strengthen inspections of civil servants’ performance in processing administrative procedures and providing public services. The results of administrative reform will be considered an important criterion for performance assessment.
The Department of Legal Affairs will lead institutional and administrative procedure reform and control, while the Department of Digital Transformation will monitor online public services and data-related tasks. The ministry’s Office will oversee single-window mechanisms and measure satisfaction among people and businesses./.
