Hanoi (VNA) – National flag carrier Vietnam Airlines officially launched a pilot in-flight internet service on August 5, marking a significant step in enhancing customer experiences and digital transformation efforts.
The service is currently available on international routes operated by Airbus A350 aircraft equipped with satellite internet systems. Passengers can access the service via wifi on their personal devices and choose from three data packages based on their needs, including a messaging package for 5 USD allowing unlimited text messaging during the flights; a one-hour browsing package for 10 USD; and an unlimited browsing package for the entire journey at 20 USD.
For domestic flights, Vietnam Airlines is finalising its payment system before officially rolling out the service across the local market.
To promote awareness and accessibility of this new technology, the airline is offering complimentary unlimited internet access for business class passengers during the initial phase.
Additionally, all passengers on both international and domestic flights will receive 15 minutes of free messaging service via popular apps such as Zalo, Viber, and WhatsApp.
From now through the end of December 2025, the service will be available on select Airbus A350s, with further expansion planned across other aircraft types. Vietnam Airlines is also working with partners to diversify payment methods and customise data packages to meet the varied needs of passenger segments.
According to Dang Anh Tuan, Deputy CEO of Vietnam Airlines, the national flag carrier views in-flight internet service as a key enhancement in today’s digitally connected world, both for improving passenger experiences and reinforcing its competitiveness. The service is also seen as part of the carrier’s broader strategy to expand its global presence and strengthen Vietnam’s soft power.
The airline has partnered with VNPT, one of Vietnam’s leading tech corporations, to implement the system using the US-based Vinasat satellite, ensuring stable and secure connection at cruising altitude.
The introduction of in-flight internet service aligns Vietnam Airlines with top-tier international carriers and reflects its ambition to meet five-star airline standards, as recognised by global rating organisations and customers alike./.
