Hanoi (VNA) – Vietnam Airlines on October 14 issued an urgent notice regarding a data security incident involving its online customer service platform operated by a global technology corporation.
According to information from the platform provider, Vietnam Airlines is one of many international businesses affected. A portion of customer data processed through this system may have been accessed without authorisation.
Upon receiving the alert, Vietnam Airlines immediately coordinated with authorities, cybersecurity experts, and the technology partner to investigate the breach, assess the extent of its impact, and enhance data protection measures.
Preliminary assessments indicate that personal data such as full names, email addresses, phone numbers, dates of birth, and Lotusmiles membership numbers may have been compromised.
However, sensitive information such as credit card numbers, payment details, passwords, travel itineraries, passport numbers, and Lotusmiles account balances remains secure and unaffected. Internal IT systems are reportedly functioning normally.
Vietnam Airlines urged customers to change their Lotusmiles and email account passwords, stay alert to phishing scams, suspicious emails, or phone calls impersonating Vietnam Airlines, refrain from sharing personal data or OTPs, and avoid logging into unverified platforms./.
